TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern the access and use of the website www.sopsyt.com (the “Website”) and the purchase of products from Sopsyt (the “Company”). By accessing or using the Website or purchasing from the Company, the user (the “Customer”) agrees to be legally bound by these Terms. If the Customer does not agree to these Terms, the Customer must refrain from using the Website and the Company’s services.

1. GENERAL USE OF THE WEBSITE & SERVICES

1.1 Eligibility & Age Restrictions

By using this Website, you confirm that you are at least 18 years of age or have obtained parental or legal guardian consent to use our services.
Sopsyt reserves the right to restrict or terminate access to individuals who violate these Terms.

1.2 Compliance with Laws

Customers must comply with all applicable local, state, national, and international laws when using this Website and purchasing products.
Any attempt to engage in fraudulent, illegal, or unauthorized activity will result in account suspension and potential legal action.

1.3 Website Availability & Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Website or our services at any time without prior notice.
Sopsyt is not liable for temporary unavailability of the Website due to maintenance, technical issues, or external factors beyond our control.

2. PRODUCT AVAILABILITY & PRICING

2.1 Product Descriptions & Availability

All products listed on our Website are subject to availability and may be discontinued at anytime.
We make every effort to display product descriptions, images, and colors accurately. However, slight variations may occur due to screen resolution and manufacturing processes.

2.2 Pricing & Errors

Prices displayed on the Website are subject to change without prior notice.
In the event of a pricing or typographical error, Sopsyt reserves the right to:
*Cancel any order placed at an incorrect price.
*Notify the customer of the error and provide an option to proceed with the correct price.
Promotional prices, discount codes, or limited-time offers may have additional terms that must be followed.

2.3 Taxes & Additional Charges

Customers are responsible for any applicable taxes, duties, or import charges as per local regulations.

3. ORDER PLACEMENT, PAYMENT & FRAUD PREVENTION

3.1 Order Confirmation & Acceptance

Placing an order on our Website constitutes an offer to purchase.
Sopsyt reserves the right to accept or decline an order at its discretion.
Orders are only deemed accepted once a confirmation email or call is sent to the Customer.

3.2 Payment Methods

We accept credit/debit cards, UPI, net banking, wallets, and other payment methods listed at checkout.
Payment must be completed before order processing.

3.3 Fraud Prevention & Order Verification

Orders may be subject to additional verification to prevent fraud.
If an order is flagged for suspicious activity, Sopsyt reserves the right to:
*Request identity verification.
*Cancel the order and issue a refund, if applicable.
*Report fraudulent activity to relevant authorities.

4. INTELLECTUAL PROPERTY

4.1 Ownership of Content

All content on the Website, including logos, designs, graphics, text, images, and product designs, is the exclusive property of Sopsyt and is protected under copyright, trademark, and intellectual property laws.
Unauthorized use, reproduction, or distribution of the Company’s content is strictly prohibited. If the Company finds any such violation, the Company reserves the right to take legal action.

4.2 User-Generated Content

Customers may submit reviews, comments, or images of purchased products.
By submitting content, customers grant Sopsyt a non-exclusive, royalty-free, worldwide license to use, display, and reproduce the content for marketing or promotional purposes.
Sopsyt reserves the right to remove any content that is offensive, false, or misleading.

5. LIMITATION OF LIABILITY

5.1 No Warranties

All products sold by Sopsyt are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or durability.

5.2 Liability Limitations

To the fullest extent permitted by law, Sopsyt shall not be liable for:
*Any indirect, incidental, consequential, or punitive damages resulting from product use, delayed shipping, or technical failures.
*Any financial losses, lost profits, or reputational harm caused by Website downtime or order issues.

6. USER CONDUCT & ACCOUNT RESPONSIBILITY

6.1 Account Registration & Security

Customers may be required to create an account for purchases.
Customers are responsible for maintaining the confidentiality of login credentials and all activities under their account.

6.2 Prohibited Activities

Users shall not:

Engage in fraudulent transactions, chargebacks, or fake returns.
Use automated tools (bots, scrapers) to access the Website.
Attempt to hack, disrupt, or damage Sopsyt’s Website or services.
Post offensive, misleading, or defamatory content.

Violations may result in account suspension, legal action, or permanent bans from our services.7. FORCE MAJEURE

Sopsyt shall not be held liable for any failure to fulfill its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, government restrictions, labor strikes, cyberattacks, or supplier failures.

8. DISPUTE RESOLUTION & GOVERNING LAW
8.1 Governing Law
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
8.2 Dispute Resolution

Any dispute arising from these Terms shall first be attempted to be resolved amicably through written communication.
If unresolved, disputes shall be submitted to binding arbitration in India, and the decision shall be final and enforceable.
Customers waive their right to participate in class-action lawsuits against Sopsyt.

9. POLICY UPDATES & MODIFICATIONS

Sopsyt reserves the right to amend, modify, or update these Terms at any time.
Changes will be effective immediately upon posting on the Website.
Registered users who have logged into our Website will be notified of updates via email, unless they have unsubscribed.
Continued use of the Website after any modifications constitutes acceptance of the revised Terms.

10. CONTACT INFORMATION

For any inquiries regarding these Terms, please contact:

Email: customersupport@sopsyt.com
Phone: +91 97526-43322, +91 90398-21221

PRIVACY POLICY

This Privacy Policy outlines how Sopsyt (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from customers (“Customer,” “you,” or “your”) when you access www.sopsyt.com (the “Website”) or use our services. By using the Website, you agree to the terms outlined herein.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide:

Full Name, Email Address, Phone Number, and Shipping/Billing Address.
Payment Information (processed through secure third-party payment gateways; we do not store card details).
Account Credentials (if you create an account on our Website).
Communications, including customer support interactions.

B. Information Collected Automatically:

IP Address, Browser Type, Device Information, and Usage Data.
Cookies and Tracking Technologies (refer to our Cookie Policy for details).

C. Information from Third Parties:

Data from Payment Processors, Delivery Partners, and Marketing Platforms.

2. How We Use Your Information
We use your personal information for the following purposes:

To process orders, payments, and deliveries.
To provide customer support and respond to inquiries.
To send transactional emails, order updates, and policy changes.
To improve Website performance, user experience, and security.
For marketing and promotional activities (if you opt-in).
To comply with legal and regulatory obligations.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade personal data. However, we may share information under the
following circumstances:

With Service Providers: Payment processors, delivery partners, IT support, and
analytics providers who help operate our business.
Legal Requirements: If required by law, government authorities, or to protect our rights,
property, or safety.
Business Transfers: In case of a merger, acquisition, or sale of assets, customer data
may be transferred.

4. Data Retention & Security

We retain personal information only as long as necessary for the purposes outlined in this
policy.
We implement industry-standard security measures to protect data from unauthorized
access, loss, or misuse.
Customers are responsible for safeguarding their account credentials.

5. Your Rights & Choices

Customers have the right to:

Access, update, or delete their personal information by contacting us at
customersupport@sopsyt.com
/ +91 97526 43322, +9190398 21221.
Opt-out of marketing communications by clicking the “unsubscribe” link.
Disable cookies through browser settings (some features may be affected).
Request details on how their data is being used.

6. Third-Party Links & Services

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Customers should review the privacy policies of external sites before sharing personal data.

7. Policy Updates

Sopsyt reserves the right to modify this Privacy Policy at any time. Updates will be effective
upon posting on our Website. Customers who have registered and logged into our Website will
receive email notifications of policy changes unless they have unsubscribed from such
communications.
For any privacy-related concerns, contact us at:
Email: customersupport@sopsyt.com
Phone: +91 97526-43322, +91 90398-21221

By continuing to use our services, you acknowledge that you have read and understood this
Privacy Policy and consent to its terms.

PAYMENT & BILLING POLICY

This Payment & Billing Policy (“Policy”) outlines the terms governing payments, billing, and related transactions for purchases made through www.sopsyt.com
(the “Website”). By placing an order with Sopsyt (the “Company,” “we,” “us,” or “our”), customers (“Customer,” “you,” or “your”) agree to the terms specified herein.

1. Accepted Payment Methods
Sopsyt accepts the following payment methods:

Credit/Debit Cards: Visa, MasterCard, RuPay, American Express.
UPI Payments: Google Pay, PhonePe, Paytm, BHIM, and other supported UPI platforms.
Net Banking: Supported banks as listed at checkout.
Wallet Payments: Paytm Wallet, Amazon Pay, and other supported digital wallets.
Cash on Delivery (COD): Available for select locations, subject to verification.

All payments must be made in Indian Rupees (INR) unless otherwise specified.
2. Billing & Invoicing

Orders are confirmed only after successful payment processing.
A detailed invoice will be sent to the registered email upon order confirmation.
Customers must provide accurate billing details at checkout. The Company is not
responsible for errors due to incorrect information provided by the Customer.
For GST invoices, Customers must enter their valid GSTIN during checkout. GST invoices cannot be issued after order placement.

3. Payment Authorization & Security

All online payments are processed through secure and PCI-DSS compliant payment gateways.
The Company does not store credit/debit card details. Transactions are encrypted and
handled by third-party payment processors.
Customers must ensure their payment credentials are secure and not shared with
unauthorized parties. The Company shall not be liable for fraudulent transactions
resulting from Customer negligence.

4. Cash on Delivery (COD) Terms

COD is available only in select serviceable locations.
A verification call or message may be required to confirm COD orders.
Customers must make full payment in cash to the delivery personnel upon order receipt.
Refusal to accept a COD order after dispatch may result in the Customer being restricted from future COD purchases.

5. Payment Failures & Refund Processing

If a payment fails but the amount is deducted, Customers must contact their bank or
payment provider.
The Company is not liable for delays caused by banking networks or third-party payment
gateways.
Refunds (if applicable) for failed transactions will be processed within 10-15 business
days, depending on the payment provider’s policies.

6. Chargebacks & Payment Disputes

Customers are encouraged to contact our support team before initiating chargebacks or
disputes with their bank.
Unauthorized chargebacks or fraudulent disputes may result in account suspension and
legal action.
If a chargeback is determined to be invalid, the Customer must repay the disputed amount
before making future purchases.

7. Modifications & Policy Updates

The Company reserves the right to update or modify this Payment & Billing Policy at any time.
Changes will be effective upon posting on our Website. Registered Customers who have logged
in will be notified via email unless they have opted out of such communications.
For payment-related queries, contact us at:
Email: customersupport@sopsyt.com
Phone: +91 97526-43322, +91 90398-21221

By proceeding with a purchase, you acknowledge that you have read, understood, and agreed to this Payment & Billing Policy.

POLICY ON FRAUDULENT ACTIVITIES

This Policy on Fraudulent Activities (“Policy”) governs the detection, prevention, and actions taken against fraudulent activities on www.sopsyt.com
(the “Website”). By using the Website and purchasing from Sopsyt (the “Company,” “we,” “us,” or “our”), customers (“Customer,”you,” or “your”) agree to comply with this Policy. Any violation may result in legal action, account suspension, or permanent restriction from our services.

1. Definition of Fraudulent Activities

Fraudulent activities include, but are not limited to:

Unauthorized use of payment methods (stolen credit/debit cards, fraudulent UPI
transactions, etc.).
Providing false, misleading, or incomplete information during account registration, order
placement, or payment.
Chargeback fraud (disputing valid transactions to obtain refunds without returning the
product).
Identity theft, impersonation, or use of fake accounts for purchases or promotions.
Exploiting promotional offers, discount codes, or referral programs in an unethical or
deceptive manner.
Placing orders with the intent of refusal upon delivery or repeatedly returning used/worn
items in violation of the return policy.
Unauthorized resale of Sopsyt products without prior approval.
Tampering with the Website, engaging in hacking attempts, or interfering with the
functionality of our services.

2. Fraud Prevention Measures

All transactions are monitored for suspicious activity. High-risk or flagged transactions
may be subject to additional verification.
Orders placed using suspicious payment methods may be canceled without prior notice.
The Company reserves the right to request government-issued ID proof, billing
verification, or any other supporting documentation to verify an order.
Multiple failed payment attempts or mismatched billing details may lead to order
rejection.

3. Consequences of Fraudulent Activity

Immediate Account Suspension: Any Customer engaging in fraudulent activity will
have their account suspended without prior notice.
Order Cancellation: Orders associated with suspected fraud may be canceled, and
refunds (if applicable) will be issued at the Company’s sole discretion.
Legal Action: The Company reserves the right to take legal action, including reporting to
law enforcement agencies, in cases of fraud.
Ban from Future Transactions: Customers found engaging in fraudulent activities may
be permanently banned from using the Website and services.
Recovery of Losses: The Company reserves the right to recover any financial losses or
damages caused by fraudulent activities.

4. Reporting Fraud

Customers suspecting fraudulent activity on their accounts or noticing unauthorized transactions
should immediately report it to our support team at:

Email: customersupport@sopsyt.com
Phone: +91 97526-43322, +91 90398-21221

5. Policy Updates

The Company reserves the right to update this Policy at any time. Updates will be effective upon posting on our Website. Registered Customers who have logged in will receive email notifications of policy changes unless they have opted out of such communications.

By continuing to use our services, you acknowledge that you have read, understood, and agreed
to this Policy on Fraudulent Activities.

Cancellation Policy

1. General Terms

This Cancellation Policy governs the terms under which customers may cancel an order placed with Sopsyt. By placing an order through our website or any other sales channel, the customer
agrees to abide by the cancellation terms outlined herein.

2. Order Cancellation by Customer

2.1 Cancellation Window

Customers may cancel their order within 12 hours of placing it, provided that the order
has not been processed, dispatched, or assigned for delivery.
Once the order has been processed or dispatched, it becomes ineligible for cancellation.

2.2 Process for Cancellation
To request a cancellation, the customer must:

Submit a cancellation request through Sopsyt’s official website by logging into their account and navigating to the order management section, provided the cancellation falls within the permitted window.
Contact Sopsyt’s support team at customersupport@sopsyt.com
or call +91 97526-43322, +91 90398-21221 within the permitted cancellation window.
Provide the order number, registered email, and reason for cancellation.
If the order is eligible for cancellation, a confirmation email will be sent, and the refund
process (if applicable) will be initiated as per Section 5 (Refunds for Cancellations).

2.3 Non-Cancellable Orders

Orders are strictly non-cancellable under the following circumstances:

The order has been dispatched for delivery.
The order has been delivered to the customer.
The order was placed using a discount code, promotional offer, or as part of a clearance sale.

3. Cancellation by Sopsyt

Sopsyt reserves the right to cancel any order under the following circumstances:

Stock Unavailability – If the ordered product is out of stock and cannot be restocked
within a reasonable timeframe.
Payment Issues – If payment is incomplete, fraudulent, or flagged for security
concerns.
Incorrect Pricing or Errors – If an item was listed at an incorrect price due to
typographical or system errors.
Violation of Terms – If the order violates Sopsyt’s Terms & Conditions, including bulk
purchases for resale without authorization.
Unserviceable Locations – If delivery is unavailable in the provided shipping location.
If Sopsyt cancels an order, the customer will be notified via email or phone, and a full refund
will be processed to the original payment method.

4. Prepaid vs. Cash on Delivery (COD) Orders

4.1 Prepaid Orders

Eligible cancellations of prepaid orders will be refunded as per Section 5 (Refunds for
Cancellations).
If an order is canceled after dispatch, it will be treated as a return request under
Sopsyt’s Return & Exchange Policy.

4.2 Cash on Delivery (COD) Orders

COD orders can only be canceled before dispatch.
Customers who repeatedly place and cancel COD orders may have their COD facility
revoked or their accounts restricted.

5. Refunds for Cancellations

5.1 Refund Processing Time

If a prepaid order is canceled within the eligible cancellation window, the refund will be
processed within 15 business days via the original payment method.

5.2 Deductions & Non-Refundable Charges

Transaction Fees & Payment Gateway Charges: Certain payment providers may
deduct fees, which will not be refunded.
Non-Refundable Shipping Charges: If an order has already been packed/dispatched but
is later canceled, shipping costs will not be refunded.

5.3 Store Credit Option

Instead of a refund, customers may opt for store credit of the same value, redeemable on future
purchases. Store credit is valid for lifetime from the date of issuance and cannot be exchanged
for cash.

6. Policy Enforcement & Abuse Prevention

Customers who engage in excessive order cancellations, fake cancellations, or misuse
of the policy may have their accounts restricted or permanently banned from
shopping with Sopsyt.
In cases of fraudulent activity or intentional abuse of cancellation provisions, Sopsyt
reserves the right to take legal action or recover any financial loss incurred.

7. Policy Updates & Modifications

Sopsyt reserves the right to amend, modify, or update this Cancellation Policy at any time.
Changes will become effective upon posting on our official website.

Registered customers who have logged into our website will be notified of policy
changes via email, unless they have unsubscribed.
Continued use of our services after any policy update will constitute acceptance of the
revised terms.

For any questions regarding cancellations, please contact our support team at:

Email: customersupport@sopsyt.com
Phone: +91 97526-43322, +91 90398-21221